Support

Something not working, or a level you think can't be solved? Write to esrasevimli06@gmail.com and say which device you are on and which level number you were playing.

"This level can't be finished"

Every level is built by scrambling an already-solved board, so a solution always exists at the start. It is possible to pour yourself into a corner, though — when that happens the game says so and offers you an undo or a restart. If you ever see that message on the very first move of a level, that is a bug worth reporting: send the level number.

My progress disappeared

Progress is stored on the device and nowhere else, so it does not survive uninstalling the app, and it does not move to a new phone. There are no accounts to sign in to.

I bought stars and did not get them

Purchases are handled entirely by the App Store or Google Play. If a charge went through and the stars did not arrive, reopen the game while online — pending purchases are re-checked at launch. If they still do not appear, email the receipt from the store and the stars will be credited.

Turning off personalised ads

Open Settings in the game. In the EEA and the UK there is an Ad privacy row that reopens the consent form. On iOS you can also revoke tracking in iOS Settings → Privacy & Security → Tracking. See the privacy policy for the full picture.

Changing the language

The game follows your device language when it recognises it. To pick another, open Settings → Language; twelve are available, each listed in its own script.